Store Policies

Welcome to our store! Please review our policies below to ensure a smooth shopping experience. If you have any questions, call us at 800-607-8351 or use our Contact Us page.

Payment

We accept all major credit cards, PayPal, and other approved payment methods. All payments are processed securely through our merchant provider. Please note that payment processing fees (3%) are non-refundable in the event of a return that is not due to our error.

Order Processing

Orders are typically processed within 1–2 business days. You will receive a confirmation email once your order has shipped.

Shipping

We ship to most locations worldwide. Some products may have restrictions or may not be eligible for international shipping.

Shipping rates are calculated based on:

• Item weight
• Shipping destination
• Carrier selection

Shipping timeframes shown at checkout are estimates based on carrier transit times and product availability. For shipping calculations, product weights may be rounded up to the nearest full pound.

Cancellations

Orders can only be canceled before they have shipped. If you cancel after payment has been processed, the 3% payment processing fee will be retained. Please contact us immediately if you need to cancel your order.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately so we can arrange a replacement or refund. If a return is due to our error (incorrect item shipped, defective product, etc.), we will cover the return shipping cost.

Returns & Refunds

We accept returns of new, unused, and unopened items within 30 days of delivery.

Condition of returned items:

• Items must be unused and in original condition
• All original packaging and materials must be included
• Items showing signs of use, installation, wear, or damage are not eligible for return

Refunds are issued to the original payment method once the return has been received and inspected.

• Payment processing fee: Our payment processor does not refund processing fees. Returns that are not due to our error will have a 3% processing fee deducted from the refund.
• Restocking fee (custom orders): Custom-built or special-order items may be subject to a 30% restocking fee, and may not be eligible for a full refund.

Refund Timeline

Please allow up to 3–4 weeks for the full return and refund process:

How to Request a Return

1. Log into your account
2. Go to My Account → Completed Orders
3. Select the order and click Return Item(s)
4. You will receive an email once your return is processed

Contact Us

If you have any questions about these policies, please reach out at 800-607-8351 or through our Contact Us page. We're happy to help.

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